# Support > How to contact CloudRepo support, what to put in your message so the first reply can be an answer, and what to check first. If a build fails and the pages here do not explain why, write to us. A message that names the organization, the repository and the exact error gives us what we need to look into it. ## Contact us Email . Contact details for sales and pricing questions are on the [contact page](https://www.cloudrepo.io/contact). To report a security concern, use the contact details on [CloudRepo’s security page](https://www.cloudrepo.io/security) rather than a support message. ## What to include Put these in the first message: - **Your organization’s name** and the **repository’s name**. - **The exact error text**, including the status code, copied rather than retyped. - **What you ran**: the command, the tool and its version, and where it ran (your machine or a CI platform). If the build runs in CI, the name of the platform. - **When it started** and what changed just before. - **What you expected** and what happened instead. - **What you already tried.** Do not send a password or a repository token. Remove your token from any log or file first: a tool’s debug output can hold it (see [Troubleshooting](/docs/reference/troubleshooting.html#read-your-clients-debug-output-safely)). If a token has been in a message, revoke it on the **Repository Tokens** page and create a new one. ## Check these first - **A build failing with `401`, `403`, `404` or `409`:** [Troubleshooting](/docs/reference/troubleshooting.html) maps each status to its usual cause. - **A refused credential:** [Repository Tokens](/docs/authenticate/repository-tokens.html) has the checks for every client. - **An error with a code:** [Error codes](/docs/reference/error-codes.html) explains the codes documented so far. - **A quick question:** the [FAQ](/docs/reference/faq.html). - **Whether CloudRepo is having a problem:** [status.cloudrepo.io](https://status.cloudrepo.io). --- The page: https://www.cloudrepo.io/docs/reference/support.html