Resources
Additional resources, references, and support information for CloudRepo users.
Resources
- Knowledge Base
- API Reference
- Still Need Help?
- Frequently Asked Questions
- Glossary
- Getting Help & Support
- Support Channels
- Support Included in Your Plan
- Before Contacting Support
- Effective Support Requests
- Response Time Expectations
- Self-Service Resources
- Common Support Topics
- Support Feedback
- Professional Services
- Support Policies
- Escalation Process
- Satisfaction Guarantee
- International Support
- Thank You
Overview
This section provides comprehensive resources to help you get the most out of CloudRepo, including conceptual guides, API documentation, frequently asked questions, and support information.
Quick Links
Essential Resources
Knowledge Base - Understanding artifact management concepts
API Reference - Complete REST API documentation
Frequently Asked Questions - Frequently asked questions
Glossary - Terms and definitions
Getting Help & Support - How to get help
External Resources
CloudRepo Status Page - Service status and incidents
CloudRepo Blog - Latest news and tutorials
CloudRepo Pricing - Current plans and pricing
Knowledge Base
Our knowledge base covers fundamental concepts:
- Artifact Management
What are artifacts?
Why use an artifact repository?
Best practices for versioning
- Repository Concepts
Repository types and formats
Release vs. snapshot artifacts
Proxy and group repositories
- Security & Compliance
Access control strategies
Audit logging
Compliance requirements
Knowledge Base - Explore concepts in detail
API Reference
CloudRepo provides a comprehensive REST API for automation:
- Core Operations
Repository management
User and permission control
Artifact operations
- Advanced Features
Search and metadata
Analytics and reporting
Webhook management
- Integration Examples
Python scripts
Shell automation
CI/CD integration
API Reference - Full API documentation
Frequently Asked Questions
Common questions organized by category:
- Getting Started
How do I create my first repository?
What’s the difference between release and snapshot?
How do I invite team members?
- Technical Questions
Why am I getting 401 errors?
How do I configure proxy repositories?
Can I migrate from another provider?
- Billing & Plans
What’s included in each plan?
How is storage calculated?
Can I change plans anytime?
Frequently Asked Questions - All frequently asked questions
Glossary
Key terms and definitions:
Artifact - A file produced by a build process
Repository - Storage location for artifacts
Proxy Repository - Caches external dependencies
Snapshot - Development version of an artifact
Release - Stable, versioned artifact
Group - Collection of users with shared permissions
Glossary - Complete terminology reference
Support Options
Self-Service Support
Documentation - You’re here!
Knowledge Base - Conceptual guides
FAQs - Quick answers
API Reference - Automation help
Direct Support
- Email Support
Address: support@cloudrepo.io
Response time: Usually within 2 business hours
Available for all plans
- What’s Included:
Technical questions
Configuration assistance
Migration help
Best practices guidance
- Priority Support:
Enterprise customers get priority response
Phone support available
Dedicated success manager
Community Resources
Learning Materials
- Tutorials:
Getting started guides
Language-specific setups
CI/CD configurations
- Examples:
Sample projects
Configuration templates
Migration scripts
- Videos:
Setup walkthroughs
Feature demonstrations
Best practices webinars
Contributing
Help improve CloudRepo documentation:
Report documentation issues
Suggest improvements
Share your use cases
Contribute examples
Tools and Utilities
CloudRepo CLI (Coming Soon)
Command-line interface for CloudRepo operations:
# Install CLI
pip install cloudrepo-cli
# Configure
cloudrepo configure
# Upload artifacts
cloudrepo upload ./dist/* --repository maven-releases
Migration Tools
Scripts and utilities for migration:
JFrog Artifactory exporter
Nexus migration script
Bulk upload utilities
Permission mapper
Integration Libraries
Language-specific libraries:
Python SDK
Java client
Node.js module
Go package
Security & Compliance
Security Resources
Security best practices
Vulnerability disclosure
Compliance certifications
Data protection policies
Audit & Compliance
Audit log documentation
Compliance guides (SOC2, HIPAA)
Data retention policies
Privacy policy
Updates & Announcements
Stay Informed
Status Page: https://status.cloudrepo.io
Blog: Latest features and updates
Email Newsletter: Product announcements
Twitter: @cloudrepo
Changelog
Recent updates and improvements:
Enhanced proxy repository caching
Improved search capabilities
New webhook events
Performance optimizations
Feedback & Suggestions
We value your input:
- Feature Requests:
Email: features@cloudrepo.io
Include use case description
Explain business value
- Bug Reports:
Email: support@cloudrepo.io
Include steps to reproduce
Provide error messages
- Documentation Feedback:
Email: docs@cloudrepo.io
Suggest improvements
Report unclear sections
Training & Consulting
Professional Services
Available services:
Migration planning and execution
Architecture review
Performance optimization
Custom training sessions
Training Options
Online workshops
Team training sessions
Best practices consultation
Custom documentation
Quick Reference Cards
Maven Quick Reference
<!-- Repository -->
<repository>
<id>cloudrepo</id>
<url>https://[org].cloudrepo.io/repository/maven</url>
</repository>
<!-- Deploy -->
mvn deploy -DrepositoryId=cloudrepo
Python Quick Reference
# Install
pip install package --index-url https://[org].cloudrepo.io/repository/pypi/simple
# Upload
twine upload --repository cloudrepo dist/*
Docker Quick Reference
# Login
docker login [org].cloudrepo.io
# Push
docker push [org].cloudrepo.io/image:tag
Legal & Policies
Important Documents
Terms of Service
Privacy Policy
Acceptable Use Policy
Service Level Agreement (SLA)
Data Processing Agreement (DPA)
Contact Information
General Support: support@cloudrepo.io
Sales: sales@cloudrepo.io
Security: security@cloudrepo.io
Documentation: docs@cloudrepo.io
Business Hours: Monday-Friday, 9 AM - 5 PM EST
- Response Times:
General support: 2 business hours
Enterprise support: 1 hour
Security issues: Immediate
Next Steps
Based on what you need:
New to CloudRepo? Start with Getting Started
Need help with setup? Check Frequently Asked Questions
Want to automate? Review API Reference
Having issues? See Troubleshooting
Need human help? Contact support@cloudrepo.io