Frequently Asked Questions

Find answers to common questions about CloudRepo.

Getting Started

What is CloudRepo?

CloudRepo is a fully managed, cloud-based artifact repository service. It stores and manages your software packages (JARs, Python packages, Docker images, etc.) without requiring you to maintain infrastructure.

What repository types are supported?

CloudRepo currently supports:

Maven/Gradle (Java, Kotlin, Scala, Clojure)
Python (pip, Poetry, conda)
Raw (any file type)
Proxy (cache external repositories)

Coming soon: Docker, npm, NuGet

Repository Management

What’s the difference between Release and Snapshot repositories?

Release: For stable, versioned artifacts (1.0.0, 2.1.0)
Snapshot: For development builds (1.0.0-SNAPSHOT)
Mixed: Supports both (not recommended for production)

Can I make a repository public?

Yes! You can set repository visibility to public, allowing unauthenticated read access. This is useful for:

Open source projects
Public distribution
Customer downloads

How do proxy repositories work?

Proxy repositories cache artifacts from external sources (Maven Central, PyPI, etc.):

First request downloads from upstream
Artifact is cached in CloudRepo
Subsequent requests served from cache
Reduces bandwidth and improves speed

Can I delete artifacts?

Yes, you can delete artifacts through:

Web interface
REST API
Retention policies (automatic cleanup)

Security & Access

How do I manage user permissions?

CloudRepo offers flexible permission management:

Roles: Admin, Developer, Reader
Repository-level: Grant specific repository access
Groups: Organize users into teams
API Keys: For automated access

Is my data secure?

Yes, CloudRepo implements multiple security layers:

Encryption: TLS in transit, AES-256 at rest
Authentication: Username/password, API keys, SSO (enterprise)
Access Control: Fine-grained permissions
Audit Logging: Track all activities
Backups: Automatic daily backups

Can I restrict access by IP?

Yes, enterprise plans support IP allowlisting to restrict access to specific IP ranges.

Do you support Single Sign-On (SSO)?

SSO is available for enterprise customers via:

SAML 2.0
OAuth 2.0
LDAP integration

Pricing & Billing

How is storage calculated?

Storage is calculated based on:

Total size of all artifacts
Includes all versions
Measured in GB
Updated daily

What’s included in each plan?

All plans include:

Unlimited users
Unlimited repositories
API access
Email support
Automatic backups
SSL/TLS encryption

Plans differ in:

Storage limits
Transfer limits
Priority support
Advanced features

Can I change plans?

Yes, you can upgrade or downgrade anytime:

Upgrade: Immediate access to new features
Downgrade: Takes effect at next billing cycle
No penalties: Change plans as needed

Is there a free trial?

Yes! We offer a 14-day free trial with:

Full feature access
No credit card required
Automatic conversion to free tier

What happens if I exceed storage limits?

Soft limit: Warnings but service continues
Hard limit: Uploads blocked, downloads continue
Solution: Upgrade plan or remove old artifacts

Technical Questions

Why am I getting 401 Unauthorized errors?

Common causes:

Incorrect credentials: Verify username/password
Expired API key: Generate new key
Special characters: URL-encode passwords
Wrong username for API keys: Use “api-key” as username

Why can’t I find my artifacts?

Check these common issues:

Wrong repository URL: Verify exact URL
Incorrect path: Check artifact coordinates
Wrong repository: Releases vs. snapshots
Permissions: Ensure read access

How do I configure Maven settings.xml?

<settings>
  <servers>
    <server>
      <id>cloudrepo</id>
      <username>your-username</username>
      <password>your-password</password>
    </server>
  </servers>
</settings>

How do I configure pip?

pip config set global.index-url \
  https://[org-id].cloudrepo.io/repository/pypi/simple

Migration Questions

Can I migrate from JFrog Artifactory?

Yes! We provide:

Detailed migration guide
Cost savings calculator (save 90%+)
Migration scripts
Expert support

See Migrating from JFrog Artifactory

Can I migrate from Sonatype Nexus?

Yes, migration from Nexus is straightforward:

Compatible repository formats
User migration tools
Proxy repository support

See Migrating from Sonatype Nexus

How long does migration take?

Typical migration timeline:

Small (< 10 GB): Few hours
Medium (10-100 GB): 1-2 days
Large (> 100 GB): 3-5 days
Enterprise: Custom timeline with support

Will there be downtime?

No! Our recommended approach:

Run CloudRepo in parallel
Gradually migrate teams
Validate everything works
Decommission old system

Integration Questions

Which CI/CD platforms are supported?

CloudRepo works with all major platforms:

GitHub Actions
GitLab CI
Jenkins
CircleCI
Bitbucket Pipelines
Azure DevOps
Travis CI

How do I use CloudRepo with Docker?

Docker support coming soon! Currently, you can:

Store Docker images as raw files
Use CloudRepo for Docker build dependencies
Integrate with Docker-based CI/CD

Can I use CloudRepo with my IDE?

Yes! CloudRepo works with:

IntelliJ IDEA (and all JetBrains IDEs)
Visual Studio Code
Eclipse
Any IDE that supports Maven/Gradle/pip

Performance Questions

How fast is CloudRepo?

CloudRepo delivers excellent performance:

Global CDN: Low latency worldwide
Smart caching: Reduce redundant downloads
Parallel uploads: Multiple concurrent uploads
Compression: Automatic compression

Can CloudRepo handle large files?

Yes! CloudRepo supports:

Files up to 5 GB (single upload)
Chunked uploads for larger files
Optimized for both small and large artifacts

What about high availability?

CloudRepo provides:

99.9% uptime SLA (enterprise)
Multi-region deployment
Automatic failover
Zero-downtime updates

Troubleshooting

How do I test my connection?

# Test basic connectivity
curl -I https://[org-id].cloudrepo.io

# Test authentication
curl -u username:password \
  https://[org-id].cloudrepo.io/api/user

Where can I check service status?

Status Page: https://status.cloudrepo.io
Twitter: @cloudrepo_status
Email notifications: Subscribe on status page

How do I get help?

Multiple support channels:

Documentation: You’re here!
Email: support@cloudrepo.io
Response time: Usually within 2 hours
Emergency: Mark email as URGENT

Advanced Questions

Can I automate CloudRepo management?

Yes! Use our REST API for:

Repository creation
User management
Artifact operations
Analytics and reporting

See API Reference

Do you support webhooks?

Yes, webhooks are available for:

Artifact uploaded
Artifact deleted
Repository events
User events

Does CloudRepo scan for vulnerabilities?

Vulnerability scanning is available for:

Known CVEs
License compliance
Dependency analysis

Can I use custom domains?

Custom domains are available for enterprise customers:

your-domain.com instead of org.cloudrepo.io
Custom SSL certificates
Branded experience

General Questions

Who uses CloudRepo?

CloudRepo is used by:

Startups to Fortune 500 companies
Open source projects
Government agencies
Educational institutions

What makes CloudRepo different?

Key differentiators:

Fully managed: No infrastructure to maintain
Cost-effective: 90%+ savings vs. competitors
Simple pricing: No hidden fees or egress charges
Included support: Help at no extra cost
Fast setup: Running in minutes

Can I self-host CloudRepo?

No, CloudRepo is a SaaS-only solution. Benefits:

No maintenance burden
Automatic updates
Built-in HA and backups
Focus on your code, not infrastructure

How long has CloudRepo been around?

CloudRepo has been serving customers since 2015, with:

Thousands of organizations
Billions of downloads
99.9%+ uptime
Continuous improvements

Still Have Questions?

Can’t find your answer? Contact us:

Email: support@cloudrepo.io
Documentation requests: docs@cloudrepo.io
Feature requests: features@cloudrepo.io

We typically respond within 2 business hours!