Frequently Asked Questions

Find answers to common questions about CloudRepo.

Getting Started

What is CloudRepo?

CloudRepo is a fully managed, cloud-based artifact repository service. It stores and manages your software packages (JARs, Python packages, Docker images, etc.) without requiring you to maintain infrastructure.

What repository types are supported?

CloudRepo currently supports:

Maven/Gradle (Java, Kotlin, Scala, Clojure)
Python (pip, Poetry, conda)
npm (npm, Yarn, pnpm, Bun)
Raw (any file type)
Proxy (cache external repositories)

Docker support is now available alongside Maven, Python, npm, and Raw formats.

Repository Management

What’s the difference between Release and Snapshot repositories?

Release: For stable, versioned artifacts (1.0.0, 2.1.0)
Snapshot: For development builds (1.0.0-SNAPSHOT)
Mixed: Supports both (not recommended for production)

Can I make a repository public?

Yes! You can set repository visibility to public, allowing unauthenticated read access. This is useful for:

Open source projects
Public distribution
Customer downloads

How do proxy repositories work?

Proxy repositories cache artifacts from external sources (Maven Central, PyPI, etc.):

First request downloads from upstream
Artifact is cached in CloudRepo
Subsequent requests served from cache
Reduces bandwidth and improves speed

Can I delete artifacts?

Yes, you can delete artifacts through:

Web interface
REST API
Retention policies (automatic cleanup)

Security & Access

How do I manage user permissions?

CloudRepo offers flexible permission management:

Roles: Admin, Developer, Reader
Repository-level: Grant specific repository access
Groups: Organize users into teams

Is my data secure?

Yes, CloudRepo implements multiple security layers:

Encryption: TLS in transit, AES-256 at rest
Authentication: Username/password, API tokens, SSO (all plans, Q2 2026)
Access Control: Fine-grained permissions
Audit Logging: Track all activities
Backups: Automatic daily backups

Can I restrict access by IP?

Yes, enterprise plans support IP allowlisting to restrict access to specific IP ranges.

Do you support Single Sign-On (SSO)?

Yes! SSO is included on all plans at no extra cost, launching Q2 2026. We support:

OIDC
SAML 2.0
OAuth 2.0
Okta, Azure AD, and Google Workspace

Pricing & Billing

How is storage calculated?

Storage is calculated based on:

Total size of all artifacts
Includes all versions
Measured in GB
Updated daily

What’s included in each plan?

All plans include:

Unlimited users
Unlimited repositories
API access
Email support
Automatic backups
SSL/TLS encryption

Plans differ in:

Storage limits
Transfer limits
Priority support
Advanced features

Can I change plans?

Yes, you can upgrade or downgrade anytime:

Upgrade: Immediate access to new features
Downgrade: Takes effect at next billing cycle
No penalties: Change plans as needed

Is there a free trial?

Yes! We offer a 14-day free trial with:

Full feature access
No credit card required
Automatic conversion to free tier

What happens if I exceed storage limits?

Soft limit: Warnings but service continues
Hard limit: Uploads blocked, downloads continue
Solution: Upgrade plan or remove old artifacts

Technical Questions

Why am I getting 401 Unauthorized errors?

Common causes:

Incorrect credentials: Verify username/password
Special characters: URL-encode passwords

Why can’t I find my artifacts?

Check these common issues:

Wrong repository URL: Verify exact URL
Incorrect path: Check artifact coordinates
Wrong repository: Releases vs. snapshots
Permissions: Ensure read access

How do I configure Maven settings.xml?

<settings>
  <servers>
    <server>
      <id>cloudrepo</id>
      <username>your-username</username>
      <password>your-password</password>
    </server>
  </servers>
</settings>

How do I configure pip?

pip config set global.index-url \
  https://[org-id].cloudrepo.io/repository/pypi/simple

Migration Questions

Can I migrate from JFrog Artifactory?

Yes! We provide:

Detailed migration guide
Cost savings calculator (save 90%+)
Migration scripts
Expert support

See Migrating from JFrog Artifactory

Can I migrate from Sonatype Nexus?

Yes, migration from Nexus is straightforward:

Compatible repository formats
User migration tools
Proxy repository support

See Migrating from Sonatype Nexus

How long does migration take?

Typical migration timeline:

Small (< 10 GB): Few hours
Medium (10-100 GB): 1-2 days
Large (> 100 GB): 3-5 days
Enterprise: Custom timeline with support

Will there be downtime?

No! Our recommended approach:

Run CloudRepo in parallel
Gradually migrate teams
Validate everything works
Decommission old system

Integration Questions

Which CI/CD platforms are supported?

CloudRepo works with all major platforms:

GitHub Actions
GitLab CI
Jenkins
CircleCI
Bitbucket Pipelines
Azure DevOps
Travis CI

How do I use CloudRepo with Docker?

Yes, CloudRepo supports Docker registries. Configure Docker login with your organization credentials. See our Docker documentation for setup details.

Can I use CloudRepo with my IDE?

Yes! CloudRepo works with:

IntelliJ IDEA (and all JetBrains IDEs)
Visual Studio Code
Eclipse
Any IDE that supports Maven/Gradle/pip

Performance Questions

How fast is CloudRepo?

CloudRepo delivers excellent performance:

Global CDN: Low latency worldwide
Smart caching: Reduce redundant downloads
Parallel uploads: Multiple concurrent uploads
Compression: Automatic compression

Can CloudRepo handle large files?

Yes! CloudRepo supports:

Files up to 5 GB (single upload)
Chunked uploads for larger files
Optimized for both small and large artifacts

What about high availability?

CloudRepo provides:

99.9%+ historical uptime
Global infrastructure with 600+ edge locations
Built-in data protection with S3 versioning and DynamoDB point-in-time recovery
Zero-downtime updates

Troubleshooting

How do I test my connection?

# Test basic connectivity
curl -I https://[org-id].cloudrepo.io

# Test authentication
curl -u username:password \
  https://[org-id].cloudrepo.io/api/user

Where can I check service status?

Status Page: https://status.cloudrepo.io
Twitter: @cloudrepo_status
Email notifications: Subscribe on status page

How do I get help?

Multiple support channels:

Documentation: You’re here!
Email: support@cloudrepo.io
Response time: Usually within 2 hours
Emergency: Mark email as URGENT

Advanced Questions

Can I automate CloudRepo management?

Yes! Use our REST API for:

Repository creation
User management
Artifact operations
Analytics and reporting

See API Reference

Do you support webhooks?

Yes, webhooks are available for:

Artifact uploaded
Artifact deleted
Repository events
User events

Does CloudRepo scan for vulnerabilities?

CloudRepo integrates with external security scanning tools. We recommend using Snyk, Trivy, or Dependabot in your CI/CD pipeline to scan artifacts before or after upload.

Can I use custom domains?

Custom domains are available for enterprise customers:

your-domain.com instead of org.cloudrepo.io
Custom SSL certificates
Branded experience

General Questions

Who uses CloudRepo?

CloudRepo is used by:

Startups to Fortune 500 companies
Open source projects
Government agencies
Educational institutions

What makes CloudRepo different?

Key differentiators:

Fully managed: No infrastructure to maintain
Cost-effective: 90%+ savings vs. competitors
Simple pricing: No hidden fees or egress charges
Included support: Help at no extra cost
Fast setup: Running in minutes

Can I self-host CloudRepo?

No, CloudRepo is a SaaS-only solution. Benefits:

No maintenance burden
Automatic updates
Built-in HA and backups
Focus on your code, not infrastructure

How long has CloudRepo been around?

CloudRepo has been serving customers since 2016, with:

10 million+ artifact requests per month
99.9%+ uptime
Continuous improvements

Still Have Questions?

Can’t find your answer? Contact us:

Email: support@cloudrepo.io
Documentation requests: docs@cloudrepo.io
Feature requests: features@cloudrepo.io

We typically respond within 2 business hours!